Privacy policy
LAST UPDATED 7 NOVEMBER 2026
This policy explains what personal information OFFSIDER collects, why, and how we look after it. OFFSIDER is a trading name of Kikoteo Pty Ltd (ABN 86 661 261 909). We keep it simple: we only collect what we need to do the work, and we never sell your information.
What we collect
When you contact us or book a call: your name, business name, website, mobile number, best time to call, roughly how many quotes you send, and who referred you (if you tell us).
When you become a client: the information you send us to deliver the services, such as quotes, job photos, voice notes and your clients' names and contact details, plus replies to follow-ups and review requests.
Automatically: basic website usage information (such as pages visited and the link that brought you here) through our website host.
How we use it
- To call you back and talk about your business
- To deliver Quote Follow-up and Job Showcase: following up quotes, building job pages and posts, and sending review requests on your behalf
- To send you monthly updates and invoices
- To improve our website and services
Your clients' information
When we follow up a quote or ask for a review, we handle your clients' details on your behalf and only for that purpose. We only publish a finished job with your client's OK, and we remove addresses, faces and number plates from photos.
Who we share it with
We don't sell or rent personal information. We use a small number of trusted service providers to run the business, including website hosting, email, and software (including AI tools) that helps us draft messages and posts. Some of these providers store or process data overseas, including in the United States. A real person checks every message before it goes out.
We may also disclose information if the law requires it.
Keeping it safe
We store information with reputable providers using password protection and two-step login. We only keep information for as long as we need it for the services or as required by law, then delete it.
Your choices
- Ask what information we hold about you, or ask us to correct it
- Ask us to stop contacting you or to delete your information (unless we need to keep it by law)
- Your clients can ask to stop receiving follow-ups at any time, and we'll stop straight away
Questions or complaints
Email hello@offsiderhq.com.au or call 1300 748 473. We'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. The latest version will always be on this page.